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Select a category here:
How to use Reply Wizard
Installation + admin rights
Uninstall
Product Activation
Backup
Updating
Not-for-profit organisations
Licencing per computer/user
Tips
Support
Report problems and suggestions
© Infinite Innovations Ltd 2011-2015, a family
run internet firm established in April 1997. Member of the Federation of Small
Businesses since June 1997.
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FAQ, help and support on Reply Wizard
| Installation
and network adminstration rights |
| Can I re-install over the top
of an old installation? |
Yes, you can however it does not overwrite the categories and messages
that are there already (which means you don't lose them). Click on
the Options button and select to reset everything to the default settings
to clear them all. |
| I am not able to run installation
programs on my computer, how can I use the software? |
Make sure that you administrative rights on your computer - you
may need to switch to "Administrator Mode" in Windows
Vista before installing it.
There is a way to run the software on your computer without "installing"
it: Most computers with Windows Vista, Windows XP or above do not
need you to "install" the software and all you need is
the executable file that will run without a special installation
and then you can create some shortcuts to it. See this
part of the installation page.
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| Do I need to have administrative
rights on my computer to run it? |
No, but you do need to have permission to read and write to the
folder where the program is located so that you can save your own
messages. However you normally need administrative rights to install
it. |
| Do I need to change my firewall
to allow the software to access the internet? |
The software does not access the internet to work (and so does not contain
spyware). The only use of the internet with the software is to automatically
open the help page or the purchase
page of this website. If you want, you can block all access to
the internet by the software and open up these pages yourself manually. |
| I am a network administrator,
how can I set up the software so that only one person can create and
edit the messages and everyone just uses them? |
Contact us regarding setting this up. |
| How do I reset all the categories
and messages? |
Click on the Options button and select to reset everything to the
default settings to clear them all. |
| I still have some problems installing
Reply Wizard |
Contact us regarding this. |
| Un-install
Reply Wizard |
| How do I un-install the software? |
Go to your windows control panel (Start>Control Panel) and run
the "Program and Features" icon (or "Add/Remove Programs")
and select Reply Wizard to be uninstalled/removed.
(If you installed the software manually then just delete the shortcuts
and the folder where the file was saved.) |
| I have some files left after the
installation? |
Just delete the folder where the file was saved. The files are
ones that were created after the program was installed. |
| I still have some problems installing
Reply Wizard |
Contact us regarding this. |
| Product
Activation |
| What is the difference in functionality
between the trial version and the full version of Reply Wizard? |
Nothing. |
| How do I unlock the software after
the 14 day trial? |
You should purchase the software and
send us the Identity Code so that we can send you the correct password
to unlock it. Click on the Options button and select to see the Identity
Code. |
| Where do I find the Identity Code
to send you? |
Click on the Options button in the software and select to see the
Identity Code. |
| Who do I send the Identity Code
to? |
Send it to us by email at
Please remember to give your full name, address, Identity
Code, name of the software purchased and order number when you email
us. |
| My software says that it is out
of date |
You should purchase the software and
send us the Identity Code so that we can send you the correct password
to unlock it. Click on the Options button and select to see the Identity
Code. |
| My software says that it is out
of date but I have only just started using it. |
The copy-protection system is sensitive to date changes and has
kicked in early because of it. You should purchase
the software and send us the Identity Code so that we can send
you the correct password to unlock it. Click on the Options button
and select to see the Identity Code. |
| Backup |
| How do I backup the software? |
You can save the entire folder with the software on to a CD or memory
card/flash disk to back it and the messages/categories up and copy
them back to your computer at a later date. |
| How do I move the software and
all the messages to a new computer? |
First install the software on the new computer. Save the entire
folder with the software (normally C:\Program Files\Reply Wizard\)
on to a CD or memory card/flash disk to back it and the messages/categories
up and copy them to your new computer in the same folder as you have
just installed the software. |
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Updating
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| How much does it cost to get updates
of the software? |
We have never yet charged for updates to our software in ten years.
We reserve the right to in the future but have no plans to at all. |
| How do I get updates? |
Just reinstall the software over the top of the existing software,
overwriting the old version. You will not lose your own categories
and messages. |
| How do I know what version of
the software I have? |
Click on the Options button and select to see the version of the
software you are using. |
| Not-for-profit
Organisations |
| Do you give discount for non-for-profit
organisations? |
Yes, we give a 50% discount but you will need to provide evidence
of your organisations right to the discount first. Please send all
details and the quantity of users to us at
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| Licencing
per computer/user |
| Is the licence for one computer
or for one person? |
I licence covers you to use the software EITHER on (1) one computer
used by multiple people OR (2) two computers used by the same person.
Multi-user discounts are available. |
| We are a large organisation and
would like to install the software on many computers. How do we find
out about group licences? |
Contact us at
and tell us how many people you want a licence for. |
| Tips |
| What are you using the software
for? |
Please let us know all the various things you are using the software
to automate so we can make further improvements and additions. We
will provide you with a free updated version if you make recommendations
to us that we implement. Email us at
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| Support
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| I am stuck and don't know how
to install or use the software |
Contact us for support at
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| I have a question about the software |
Contact us for support at
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| Report
a problem or send a suggestion for improvement of the software |
| The software is not working in
the way I thought it would |
Please provide a full explanation of the problem and how to make
it happen and send the details to us at
. Remember that we are not charging for upgrades and will send you
a fixed version as soon as we can. |
| I would like the software to do
something more than it already does |
Please send your suggestions for improvements to
. Remember that we are not charging for upgrades and will send you
a fixed version as soon as we can. |
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